Delivery

FREE STANDARD SHIPPING TO AUSTRALIA AND NEW ZEALAND ON ORDERS OVER A$75!

No promo code required - free standard shipping is automatically applied at checkout. 

Free shipping is a limited promotion and not available for orders delivered outside Australia and New Zealand.

NEED IT FAST? EXPRESS ORDERS BEFORE 5PM (AEDT) WILL LEAVE OUR WAREHOUSE WITHIN ONE BUSINESS DAY.

DELIVERY COSTS

We ship all of our items worldwide from Melbourne, Australia.

  • Australia standard shipping AU$10.00                       (2-7 Business Days)
  • Australia Express AU$14.95                                            (1-3 Business Days)
  • New Zealand standard shipping AU$10.00                (2-10 Business Days)
  • Rest of the world standard shipping AU$40.00        (7-21 Business Days)

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

PROCESSING YOUR ORDER

All express orders placed by 5pm (AEDT) on a working day will be dispatched from our warehouse within one business day and delivered within the relevant express post delivery time listed on Australia Post website. All standard orders will be processed and dispatched from our warehouse within 1 to 3 business days. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

DELIVERY CONDITIONS

Next business day delivery to roadside addresses and offshore islands is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website http://auspost.com.au/track

You will need to sign for your order when it arrives. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note that international orders cannot be delivered to Post Office boxes.

PROBLEMS WITH YOUR ORDER?

We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team.

 

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